FAQ

Buying Original Art

How can you buy original art without seeing it in person?

We do everything we can to ensure that the images of our artwork are as close to reality as possible. That said, we acknowledge that a photograph of an artwork is never quite identical to the artwork… it’s always better in person!. To ensure the artwork is a great fit for your space, we offer free digital mock-ups for any art you reserve, and highly recommend taking advantage of this process. Once the artwork is delivered, you also have 7 days to trial it in your home, and we offer a full refund (excluding shipping) if it doesn’t meet your expectations.

Do you give advice on appreciation in artwork value?

Not really. We care a lot about how the art connects to you, and how the art looks in your space.

Can we meet the artist?

For local purchases (~50 km) shipping is complementary and the artist, if available, will bring the artwork to your door and would love to meet you.

 What is the difference between “reserving” and “purchasing” the artwork? 

Purchasing artwork will take you to our e-commerce portal for instant checkout. Applicable shipping costs will be calculated at checkout. Once you have paid, the artwork will be packaged and delivered to you.

Reserving puts the artwork on hold for seven days. During this period, the ArtMatch team will contact you to arrange for complementary digital mockups to view the art in your space. During the mockup process we might offer some feedback, and also offer more thorough professional consultations if requested. Only once you approve the mockups do we ask for payment and ship the artwork to you. This is the best choice if you are on the fence, or considering multiple options.

How do you guarantee that the artwork is original?

ArtMatch only sells original artwork. We provide a certificate of authenticity with each artwork purchased, which is signed by the artist.

What does it mean when an artwork is listed as “framed”?

This means that the artist has the artwork currently housed in a frame,  which is included in the listed price of the artwork. Upon purchasing the artwork, you can specify whether you would like to have it delivered with or without the frame. We try to provide images of the frame in the artwork images on the gallery, otherwise we can provide them by email when you inquire about the painting / during the mock-up process.

Art Services

Can we get custom-commissioned paintings done?

Yes. Send us your specifications and we will facilitate the process. Most of our artists are happy to do custom commissions, and they will work closely with you (after receiving a 50% deposit to start the work), including sending progress photos to ensure the work is developed to your taste. If you are not sure which artist you like, but have a specific image in mind, we can facilitate by reaching out to several artists who have expertise on the subject matter you seek.

More details on our Custom Commissions page.

How do free consultations work?

We will set up a video call to discuss your space, tastes, and budget, and will recommend artists and select artworks in our catalogue to trial with digital mockups.

More details on our Art Consultations page.

How do free mockups work?

Once you reserve an artwork, we will send detailed instructions. But essentially, you provide a photo of the wall (preferably straight on) where you are looking to hang your artwork, along with a dimension, and we will digitally overlay selected artworks to scale.

More details on our Art Mockups page.

Do you work with interior designers and for commercial properties?

Yes! We work with anyone seeking art, and the more art the better.

Do you help with framing and hanging services?

We work closely with wholesale framers and professional installers who are excellent at what they do. We can connect you with them directly or coordinate with them on your behalf.

Shipping

Are shipping costs included in the price of the artwork?

No. Shipping costs are calculated at checkout, based on the size of the artwork and the distance shipped. 

We encourage supporting local. Any art purchased from an artist within your region (~50 km) is delivered free of charge. Also, depending on the artist’s availability, they will hand-deliver the artwork to you, and would be happy to tell you about the inspiration behind the piece.

Because art shipping and handling costs can vary widely depending on the medium and weight of the artwork (i.e. canvas vs. wood), ArtMatch reserves the right to modify shipping costs after checkout. In this case, you will ALWAYS be contacted and notified about the modification to the invoice, and you reserve the right to a full refund on your purchase.

Do you ship internationally (outside of Canada?)
Yes, but not via online checkout. Please reserve the artwork(s) you are interested in, and we will contact you to arrange shipping.

What is the typical delivery time for artwork?
For local purchases (~50 km), shipping can be arranged in 2 to 7 business days, and usually closer to 2.

For non-local purchase, shipping can vary widely – anywhere between 5 to 15 business days. 

How do you ensure safe packaging for shipping?

Our artists are experienced with shipping their work, and know how to package it safely for shipping. We work with the artists as required to ensure packaging is done correctly.

Learn more about shipping here.

Returns

Do you allow returns?

Yes. Within 7 days of receiving artwork you can return it with a full refund (excluding applicable shipping), as long as it is in its original packaging and condition.

How do I return an artwork?

To start the return process – within 7 days of receiving the artwork – notify us by email or phone. If you’ve had artwork delivered, you likely already have our contact details, otherwise you can contact us with the form below.

If the purchase was local (you’ll know because your delivery was free), returns are straightforward: the artwork will be picked up from your door by the artist or an ArtMatch representative, free of charge.

If the purchase was non-local, and third party shipping was arranged for delivery, we require third-party shipping for the return. The cost of third-party return shipping and packaging is not covered by ArtMatch, but we can help you to make sure it is shipped correctly.

In most cases, we recommend using the original packaging in which the artwork was received for return shipping.

Once the artist has confirmed that their artwork was returned in its original condition, a full refund will be provided for the cost of the artwork. Shipping and packaging costs for returns are not refunded.

Reserve ArtworkFill in the fields below to reserve this artwork for 7 days, during which time you can send us questions, request a mockup to digitally visualize the artwork on your walls, or arrange a consultation.